3. AGENT QUARTERLY REPORT

The group received an update on SEND communications work delivered over the last three months. This included social media, website content, blogs, videos and work with partner organisations. The report showed increased engagement and stronger partnership working.

Members welcomed the progress made and discussed ways to help families better understand SEND services and the people who support them.

One idea was to create "day in the life" blogs about SEND professionals, such as Educational Psychologists, caseworkers and SEND Local Offer (SENDLO) staff. These stories could help families understand different roles and increase confidence in the support available.

Members were encouraged to continue sharing good news stories and communication opportunities

4. SEND Survey Results

The group reviewed the draft Special Educational Needs and Disabilities (SEND) Survey report. The survey gathered views from families about their experiences of SEND services in Wirral.

Members felt the survey included a wide range of experiences, although more responses would have been helpful.

The group discussed how the results should be presented so they are easier for families to understand.

Members welcomed extra work that grouped written comments into themes and included quotes from parents and carers. This helps bring real-life experiences into the report and gives more context to the survey findings.

The draft report will be shared with members for feedback before it is finalised.

5. SENDLO Interim Roadshow Update

The group heard about the SEND Roadshow and SENDLO Live events. Attendance was higher than expected, especially from children and young people. Feedback from families was very positive.

Families said the events helped them understand SEND support better, feel more reassured and learn about the services available to them.

Members welcomed the opportunity for families and professionals to meet in one place. They felt this helped build relationships and improve understanding.

The group also discussed the importance of collecting feedback from organisations that attended. This feedback will help identify future improvements and opportunities to work together with families.

The group congratulated everyone involved in planning and delivering the events.

6. CO-PRODUCTION CHARTER

The Local Area SEND Partnership (LASP) heard an update on the Co-Production Charter. Co-production means services work with children, young people and families when making decisions, rather than making decisions for them.

Members agreed that the Charter is still fit for purpose. The main focus now is making sure more people use it and understand how to put it into practice across services. The aim is to improve how organisations work together and communicate with families.

The group discussed how they can measure whether co-production is happening. They agreed that leaders, training and ongoing support all have an important role in helping staff use the Charter well.

Members supported plans to make organisations show how they have worked with children, young people and families when writing reports and making decisions. Future work will focus on making sure co-production is part of everyday practice across the SEND partnership.