You Said, We did
You Said, We Did helps you share your views on SENDLO. Wirral’s Local Offer of SEND Services isn’t just this website. It’s the information about the services in our borough that help children and young people with SEND. This includes the work of the Local Area SEND Partnership Board which brings together all of those organisations to help improve SEND services in Wirral.
You said, we did should be a two way conversation. You can ask questions, share experiences, suggest improvements. We, the whole Local Offer, give you the answers, consider your suggestions, and tell you what will happen. We may ask questions of our own. Recently, the SENDLO Officer met with some of you to discuss how we improve this section of the website. You need to have a simple way of giving us your feedback as we do of sharing what has happened.
Below are some of the thoughts you shared about You Said, We Did. Now, we want to hear what you think.
‘You Said, We Did’ sounds as though things are only done when someone says something.
It’s important to coproduce and collaborate.
People need to feel heard and that changes are being made to have a positive impact on children and young people, and their families
The words we use should show that we all work together to find solutions and make things better.
Here are the other words that were suggested
Together we have…
We welcome ideas at any time. This helps us to keep improving how we work.
It shows we are working together and value open conversations and teamwork.
You raised it, together we fixed it.”
We listen to feedback and work together to make things better. Everyone share’s ideas and solve problems as a team.
You spoke, we heard and together we…
We listen and take action together. We make changes with you, not for you. This shows we work as a team and share success.
WHAT?…We Have Achieved Together
It helps us think about tasks, explore options and agree on a plan.
It also means we work together from the start.
You Said, We Did
Stick with this phrase. People are used to it, and know what it means,
You Said, We Did
“You said - use less words & add more visuals/videos”
We reduced the quantity of text and bought software to enable us to create videos that help explain text and navigate the website.
You asked for a less cluttered website
We are working hard to create an engaging and simple to navigate website with clear and relevant content.
You asked for more information on ADHD
We have created ADHD specific content on the site in the Directory of SEND. ADHD is also an accessibility profile in the USERWAY tool in the bottom left corner of the website. Just click the blue button and you can easily select the ADHD profile which will adjust the website to make it even easier for you to read and navigate the website.
You asked for a mapping out of the health offer as part of our SEND Transformation and Improvement Journey
Whilst the NHS Logo is a well-known brand of Health Services, the NHS and wider health structure is often complex. It is important that people understand how and where they can access help and support at the earliest opportunity as well as being able to coordinate their health journey or pathway, especially if their journey includes multiple services and organisations.
There have been recent requests as part of the SEND Transformation and Improvement Journey to map out the ‘Health’ offer, identifying Commissioning and Provider roles, responsibilities and structures. NHS Cheshire & Merseyside Integrated Care Board have produced the following model for Wirral Place, which should provide some level of clarity. Individuals are encouraged to access the organisation or service website for more information or specific health advice.
There should be no wrong door when accessing health services. Primary and Universal Services are there to help you receive the individual care and support you or your child need.
“You said we don’t under stand some of the information”
We’ve are working hard to make sure content is suitable for a reading age of 9. We’ve also reduced the use of acronyms and give clear no nonsense explanations where we have to use them.
You asked us for a more accessible website
We have built SENDLO with accessibility as a key driver in shaping how the website looks and is used. We have an accessibility tool called Userway available in the bottom left corner of the website which has really helped to make the website easier to access. With Userway people visiting the website can change colours, fonts, sizes, use voice navigation and make use of pre set usability profiles that automatically correct the website for specific disabilities such as ADHD or Partially Sighted.
We have also included a language selection tool available in bottom right of the screen which enables users to change the language of content across the website making content more accessible for none native English speaking people.
Get in Touch
At SENDLO, we strive to provide an inclusive and diverse platform that caters to the needs of our community. That's where you come in! We believe that the best ideas are born from collaboration, so we're reaching out to every incredible individual within our community to contribute their content ideas. Whether you have a personal story to share, an informative article, or even an inspiring video, we want to hear from you! Your ideas have the potential to make a meaningful difference in the lives of those who visit our website. So, seize this opportunity and let your voice be heard! Together, we can create a vibrant space that celebrates the richness and uniqueness of our community. Connect with us today and let's make SENDLO an even more remarkable platform, united by our collective knowledge, experiences, and aspirations.